Refund Policy

Refund Policy for DH Shop BD:

Eligibility Criteria for Refunds: Refunds are applicable within the specified guarantee period for products meeting the criteria outlined in our Replacement Guarantee. Products damaged due to misuse, tampering, or unauthorized repair are not eligible for a refund.

Refund Process: Customers must contact our customer support team within the guarantee period to initiate the refund process. Detailed information, including the unboxing video, must be provided to assess eligibility. Once approved, refunds will be processed using the original payment method.

Timeframes: Refund requests must be submitted within the guarantee period. Processing times may vary, but we strive to complete refunds promptly upon approval.

Applicable Fees: DH Shop BD does not charge any additional fees for eligible refunds. However, customers are responsible for any shipping costs associated with returning the product.

Refunds for Cancelled Orders: Refunds for cancelled orders are subject to the terms outlined in our Cancellation Policy, which can be found on our website.

It's crucial to tailor these policies to your specific business practices and comply with relevant laws and regulations. Consulting with legal professionals is recommended to ensure accuracy and compliance.